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Best Practice

Best practice within technical communications

Documentation in an Agile Environment

Agile methodology is well established for software development; it is now more common than the Waterfall method. The Agile methodology presents good opportunities for the documentation to be embedded in the development process.

What's the evidence? Does user onboarding work?

You get a new app and all these tips pop up. Do people engage with this stuff? Is it useful? As far as I can tell, the jury’s still out on this. There’s research and plenty of advice, but no convincing evidence.

Managing Reviews

Encouraging reviewers to respond to review requests can seem a daunting and thankless task. There are a variety of strategies you can use to help ensure you receive the review you need.